Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to send it back for any reason. Use it in your studio during that window. Hook it up, run a session on it, find out whether it fits the way you work. If it isn't right for you, send it back.

What We Ask

Used is fine. A unit that has been tested and lived on your desk is still returnable. We ask that it arrive undamaged and complete, including the cable it shipped with, and that you return it in its original packaging so it travels back safely. Proof of purchase is required.

How to Start a Return

Email us at returns@audioborne.com and tell us you're sending it back. We'll reply with a return number and instructions on how and where to ship it, usually within one business day. Include that number with your return so we can match it to your order.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item). Original shipping charges are non-refundable. For international returns, duties and taxes paid are the responsibility of the customer and may not be refundable.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

European Union Cooling-Off Period

For customers in the EU: you have the right to cancel or return your order within 14 days without providing a reason. Items must be in original condition and packaging. Customers are responsible for return shipping costs.

Refunds

Once your return arrives, we'll issue a refund to your original payment method within 10 business days. Bank or card processing times may vary. If something arrives damaged or incomplete, we'll get in touch before processing so we can sort it out with you.

If more than 15 business days have passed since your return arrived, please contact us at returns@audioborne.com.